Course Description
Most businesses take the time to develop policies governing in-office conduct and etiquette for their workers, and these policies are often learned by employees by modeling the behavior of long-time employees. For these in-person workers, it’s easy to pick up on body language and other non-verbal cues like eye contact and facial expressions. However, remote workers may have a more difficult time encountering and being able to interpret these cues. It’s important for everyone to understand workplace expectations and precautions and you can do so by observing and analyzing your organization’s remote work policy.
In this Remote Work Conduct course, you will learn about essential practices to follow for conducting yourself while working outside of an office, such as how to respond in an appropriate and timely manner to messages or phone calls. This course will also explain how to follow professional office etiquette and understand remote expectations and precautions.
What You'll Learn
- Understand remote work cultural norms and workplace expectations
- Determine organizational and employee expectations for remote work
- Develop policies and practices for working remotely
- Apply remote etiquette and professionalism in appropriate situations
- Respond to messages and phone calls in an appropriate and timely manner
- Document issues that arise while working remotely
Key Takeaways
- Most businesses develop policies governing in-office conduct and etiquette, which in-person employees often learn by modeling the behavior of long-time employees.
- Remote workers may have a harder time encountering and interpreting non-verbal cues such as body language, eye contact, and facial expressions.
- Observing and analyzing your organization's remote work policy helps you understand workplace expectations and precautions.
- Conducting yourself appropriately while working outside the office includes responding to messages or phone calls in an appropriate and timely manner.
- Remote work conduct involves following professional office etiquette and understanding remote expectations and precautions.
Frequently Asked Questions
What does the Remote Work Conduct course cover?
The course covers essential practices for conducting yourself while working outside of an office, including responding appropriately and in a timely manner to messages or phone calls, following professional office etiquette, and understanding remote expectations and precautions.
What will I learn about remote work policies?
You will learn to understand remote work cultural norms, determine organizational and employee expectations with remote work, develop policies and practices for remote work, and learn remote etiquette and professionalism by observing and analyzing your organization's remote work policy.
Why is conduct different for remote workers compared to in-office workers?
In-person workers can easily pick up on body language and other non-verbal cues like eye contact and facial expressions, while remote workers may have a more difficult time encountering and interpreting these cues, making it important to understand workplace expectations and precautions.
What topics are included in the lessons?
The lessons include observing your organization's remote work policy, understanding your organization's expectations, responding in an appropriate and timely manner, following professional etiquette in appropriate situations, documenting issues, and a Test Your Knowledge section.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
