Course Description
Each person has unique experiences based on the many variables that make us who we are. But these differences can cause a generational communication gap that can make the workplace challenging. In this course you’ll understand the different generational communication styles and why Generation X, Generation Y, and Baby Boomers think and act differently. By completing this course and understanding generational communication barriers, you’ll be better able to communicate across generational differences and can help close the generational communication gap in your workplace.
The generation gap has existed for, well, generations! For the first time ever we have four generations in the workplace, so it’s important to take the time to understand generation gap issues, close the gap, and communicate more effectively. For organizations to succeed in this environment, leaders must understand generational communication barriers. After completing this course you’ll have knowledge of generational communication styles and tools that will help improve cross-generational communication.
Learning objectives
- Understand the definition of generational communication
- Learn the generational communication styles and characteristics of Generation Y and Baby Boomers
- Discover generational communication barriers in the workplace
- Understand factors of generation gap issues in the workplace
- Discover ways to improve cross-generation communication
What You'll Learn
- Define generational communication and what it means in the workplace
- Identify the communication styles and characteristics of Generation Y and Baby Boomers
- Recognize generational communication barriers in the workplace
- Examine the factors behind generation gap issues at work
- Apply ways to improve cross-generational communication
- Understand why Generation X, Generation Y, and Baby Boomers think and act differently
Key Takeaways
- For the first time, four generations are present in the workplace at the same time, making it important to understand generation gap issues.
- Each person's unique experiences create differences that can cause a generational communication gap and make the workplace challenging.
- Understanding generational communication styles helps leaders and employees communicate across differences and close the gap.
- Generation X, Generation Y, and Baby Boomers think and act differently, which affects how they communicate at work.
- The course provides knowledge of generational communication styles and tools to improve cross-generational communication.
Frequently Asked Questions
Who is this course for?
It is suited for leaders and employees who want to understand generational communication barriers and communicate more effectively across the four generations now present in the workplace.
What will I learn in this course?
You will learn the definition of generational communication, the styles and characteristics of Generation Y and Baby Boomers, generational communication barriers and generation gap factors in the workplace, and ways to improve cross-generation communication.
Why does generational communication matter at work?
For the first time there are four generations in the workplace, and for organizations to succeed leaders must understand generational communication barriers and help close the generational communication gap.
What topics and activities does the course cover?
It covers the generation mix, effects in the workplace, the workplace landscape, generational groups, Baby Boomers and Generation Y work styles, approaches to fear, loyalty, and change, generational similarities, and solutions, including exercises that help you apply what you learn.
