Course Description
Effective Communication is one of the most valuable skills needed for success in your personal life and in the workplace. In this “Effective Communication” online training course, you’ll learn about the difference between one-way communication and two-way communication, the barriers to effective communication, and how to avoid them in the workplace. This course will teach you how to control the variables of situational communication, and how to manage personality and communication styles in the workplace.
The most successful leaders today have one thing in common: effective communication. Understanding why effective communication is important is just the beginning. Knowing the elements of the communication process can provide you with greater success in your relationships in and out of the workplace. This online training course on effective communication will teach you the disadvantages of one-way communication and the benefits of two-way communication. Upon completion of this course you’ll have knowledge of the four styles of communication, situational variables, and ways to overcome barriers to effective communication in an organization.
Learning objectives
- Understand the difference between one-way communication and two-way communication
- Discover the elements of the effective communication process
- Learn the four styles of communication
- Review situational communication variables
- Understand different communication styles and how to manage them
- Learn how to avoid and overcome barriers to effective communication in the workplace
What You'll Learn
- Distinguish one-way communication from two-way communication and recognize the benefits of each
- Identify the elements of the effective communication process, including the sender, encoding, filtering, transmission, the receiver, decoding, and feedback
- Apply the four styles of communication and learn how to manage different communication styles in the workplace
- Review situational communication variables and learn how to control them
- Develop and improve sender and receiver communication skills, including ranking skills and setting goals
- Avoid and overcome barriers to effective communication within an organization
Key Takeaways
- Effective communication is one of the most valuable skills for success in both personal life and the workplace.
- The communication process includes elements such as the sender, encoding, filtering, the transmission area, the receiver, decoding, and feedback.
- Two-way communication offers benefits over one-way communication, which carries disadvantages.
- There are four styles of communication, and managing different styles helps improve workplace relationships.
- Matching communication styles to a receiver's readiness level (R1 through R4) supports more effective communication.
Frequently Asked Questions
Who is this Effective Communication course for?
It is designed for anyone seeking to improve communication for success in their personal life and in the workplace, including leaders, since the course notes that the most successful leaders today share effective communication as a common trait.
What topics does the course cover?
The course covers the difference between one-way and two-way communication, the elements of the communication process (sender, encoding, filtering, transmission area, receiver, decoding, and feedback), communication channels, communication skills for senders and receivers, the four styles of communication, situational communication variables, receiver readiness levels (R1-R4), and how to avoid and overcome barriers to effective communication.
What skills will I gain from this course?
You will build skills in professional communication, business communication, communication planning, communication strategies, communications management, and communications training.
What will I know upon completing the course?
Upon completion you will have knowledge of the four styles of communication, situational variables, and ways to overcome barriers to effective communication in an organization.
