Course Description
People started forming groups millennia ago out of the need for survival. Today, groups still play an important role in our society, yet to have a successful group in the workplace it’s important to understand the process of effective group communication. In this course, you’ll learn the difference between a team and a group, how to relate in group settings, and roles of leadership in groups. This course will teach you the impact of verbal and nonverbal communication, group problem-solving skills, decision-making techniques, and strategies for improving organizational communication.
Communication makes the world go around. In fact, we cannot underestimate the importance of group communication in an organization, as a group with effective communication skills can be an influential force for problem-solving. In this course you’ll learn the types of group communication and how they affect the group communication process. You’ll also get a review of group decision-making techniques. At the conclusion of this course, you’ll have verbal and nonverbal communication strategies for improving organizational communication.
Learning objectives
- Learn the ICE tool as a way to understand the communication cycle
- Understand the difference between a team and a group
- Discover verbal and nonverbal communication dynamics
- Learn critical listening, questioning, and reasoning skills
- Learn about group conflict resolution, problem-solving, and group decision making skills
What You'll Learn
- Distinguish between a team and a group and understand how to relate in group settings
- Apply the ICE tool to understand the communication cycle
- Analyze verbal and nonverbal communication dynamics within groups
- Develop critical listening, questioning, and reasoning skills
- Practice group conflict resolution, problem-solving, and decision-making techniques
- Identify leadership theory, behaviors, skills, and barriers in group settings
Key Takeaways
- Groups continue to play an important role in society, and successful workplace groups depend on understanding effective group communication.
- A group with effective communication skills can be an influential force for problem-solving in an organization.
- Both verbal and nonverbal communication shape how messages are exchanged and how the group communication process unfolds.
- The course distinguishes a team from a group and examines roles, climates, and interaction within group settings.
- Leadership in groups involves theory, behaviors, skills, and recognizing barriers to effective communication.
Frequently Asked Questions
Who is this course for?
It is for people who want to understand effective group communication in the workplace, including how to relate in group settings and the roles of leadership in groups.
What topics does this course cover?
It covers the difference between a team and a group, verbal and nonverbal communication, group problem-solving, decision-making techniques, conflict resolution, and strategies for improving organizational communication.
What is the ICE tool taught in this course?
The ICE tool is taught as a way to understand the communication cycle.
What skills will I gain from this course?
You will gain skills in business communication, communication strategies, communications management, communications training, managerial communications, and organizational communications, including critical listening, questioning, and reasoning.
What will I be able to do at the end of the course?
At the conclusion of the course, you will have verbal and nonverbal communication strategies for improving organizational communication, along with a review of group decision-making techniques.
