Certifying Organizations
Course Description
Successful management requires many valuable skills. In this online course, “Procedures of Successful Managers,” you’ll learn self-mastery in leadership and why it is important. You'll also learn about the best solutions for managing change in your organization. You'll be able to elevate your career by understanding the difference between leadership and management, and how to write a mission statement. Upon completion, you’ll learn the components necessary for effective interpersonal communication and how to manage conflict in the workplace. You'll also gain characteristics of self-mastery, such as discipline and initiative, as well as learn how to move from dependence to independence.
What are the characteristics of an effective leader and manager? They include accountability, responsibility, and more. Important characteristics also include effective interpersonal communication strategies, knowledge to overcome listening barriers, and a mastery of formal and informal communication. In this online training course, you’ll learn how to prioritize and how to build your team in the workplace. You’ll gain effective problem-solving skills and learn the difference between destructive and constructive conflict.
Learning Objectives
- Understand why good procedures make good managers
- Learn self-mastery characteristics such as discipline and initiative
- Learn how to move from dependence to independence
- Discover the concepts of direction, destination, purpose, and leadership
- Learn problem-solving and team-building skills
- Discover personal management tools such as active listening
- Learn how to effectively prioritize
Skills You Will Learn
- Leadership Development
- Functional Management
- Leadership Analysis
- Management Effectiveness
- Management Training And Development
- Positive Management Leadership
What You'll Learn
- Understand why good procedures make good managers and how self-mastery supports leadership
- Develop self-mastery characteristics such as discipline and initiative, and move from dependence to independence
- Distinguish leadership from management and learn to write mission statements and SMART goals
- Apply effective interpersonal communication, active and empathetic listening, and ways to overcome listening barriers
- Build problem-solving and team-building skills, including managing destructive versus constructive conflict
- Prioritize effectively and use personal management tools such as active listening
Key Takeaways
- Successful management requires self-mastery in leadership, including discipline, initiative, and moving from dependence to independence.
- Effective leaders and managers demonstrate accountability, responsibility, and control, along with integrity.
- Effective interpersonal communication depends on overcoming listening barriers and mastering both formal and informal communication.
- Distinguishing destructive from constructive conflict and communication helps managers manage conflict in the workplace.
- Clarity on purpose, mission statements, and SMART goals supports direction, destination, and leadership.
Frequently Asked Questions
What will I learn in this course?
You'll learn self-mastery in leadership, the difference between leadership and management, how to write a mission statement, effective interpersonal communication, how to manage conflict and change, problem-solving and team-building skills, and how to prioritize.
Who is this course for?
It is for people who want to elevate their career by understanding successful management, including self-mastery, leadership versus management, communication, and team building.
What communication skills does the course cover?
The course covers effective interpersonal communication, active and empathetic listening, the five levels of listening, barriers to listening and how to overcome them, formal and informal communication, and effective persuasion techniques.
How does the course address conflict?
You'll learn how to manage conflict in the workplace and understand the difference between destructive and constructive conflict and communication.
What self-mastery characteristics are taught?
The course teaches self-mastery characteristics such as discipline and initiative, as well as responsibility, accountability, control, and integrity, and how to move from dependence to independence.
Professional Certifications and Continuing Education Units (CEUs)
Continuing Development Units (CDUs): 5.0
KnowledgeCity is an endorsed education approved provider for the International Institute of Business Analysis™ (IIBA®) for CCBA®, CBAP®. KnowledgeCity courses can assist learners with their continuing development units (CDUs).
