Certifying Organizations
Course Description
The root of most issues is poor communication, and it's no different in the workplace, where a team's success or failure may come down to how well they communicate. This course on "Leadership Communication" will start by showing you the important benefits of effective communication. Become a better communicator by recognizing what effective and ineffective communication looks like, and how to navigate verbal and non-verbal communication. You'll also learn how good communication can make your team feel more empowered and confident, and how communicating with clarity and empathy can strengthen your workplace and resolve most conflicts.
Good communication can give your team a sense of belonging and value, inspire them to make decisions, and help them resolve conflict. This leadership training course will teach you the different types of communication a leader should use in the workplace. Learn to recognize where ineffective communication is stalling progress, and how to hedge against misunderstandings and misinterpretations. This course will also give you guidance on active listening skills, best practices for effective email communication in the workplace, how to adapt to different cultural nuances, and how to give feedback to team members. Better communication will allow you to lead more clearly and connect more deeply with your team, and is a skill you can begin cultivating today.
Learning Objectives:
- Understand the benefits of communication in the workplace
- Define the various challenges to effective communication
- Learn types of effective communication
- Learn how to utilize both verbal and non-verbal communication
- Discover the relationship between effective communication and empathy, and how it can benefit your team
- Understand the relationship between effective communication and feedback
- Learn how to become a more active listener
Skills You Will Learn
- Business Communication
- Communication Planning
- Communications Training
- Human Communication
- Managerial Communications
- Organizational Communications
What You'll Learn
- Recognize the benefits of effective communication in the workplace and what effective versus ineffective communication looks like
- Navigate both verbal and non-verbal communication as a leader
- Identify communication challenges and barriers that stall progress and cause misunderstandings
- Apply active listening skills and best practices for effective workplace email communication
- Connect communication with empathy and feedback to empower your team and resolve conflict
- Adapt your communication to different cultural nuances when leading a team
Key Takeaways
- Poor communication is at the root of most workplace issues, and a team's success or failure can come down to how well they communicate.
- Communicating with clarity and empathy can strengthen the workplace and resolve most conflicts.
- Good communication gives a team a sense of belonging and value, inspires them to make decisions, and helps them resolve conflict.
- Leaders should use different types of communication and learn to recognize where ineffective communication is stalling progress.
- Better communication allows a leader to lead more clearly and connect more deeply with their team, and is a skill that can be cultivated starting today.
Frequently Asked Questions
What will this course teach me about communication as a leader?
It covers the benefits of communication in the workplace, the challenges to effective communication, types of effective communication, verbal and non-verbal communication, the relationship between communication and empathy, the relationship between communication and feedback, and how to become a more active listener.
Does this course cover practical workplace communication skills?
Yes. It provides guidance on active listening skills, best practices for effective email communication in the workplace, how to adapt to different cultural nuances, and how to give feedback to team members.
How can better communication help my team?
Good communication can make your team feel more empowered and confident, give them a sense of belonging and value, inspire them to make decisions, and help them resolve conflict.
What skills does this course help build?
It supports skills including Business Communication, Communication Planning, Communications Training, Human Communication, Managerial Communications, and Organizational Communications.
Professional Certifications and Continuing Education Units (CEUs)
Continuing Development Units (CDUs): 1.25
KnowledgeCity is an endorsed education approved provider for the International Institute of Business Analysis™ (IIBA®) for CCBA®, CBAP®. KnowledgeCity courses can assist learners with their continuing development units (CDUs).
Professional Development Credits (PDCs): 1.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
