Course Description
This module explores how to improve communication in a multi-generational workforce to increase profit, productivity, and employee satisfaction. It demonstrates how a foundation of communication strategies between generations can encourage individuals to understand different perspectives, reject stereotypes, and build connections.
What You'll Learn
- Understand the importance of generational diversity in the workforce
- Recognize and embrace different life experiences across generations
- Overcome communication challenges between generations
- Personalize communication to connect with different generations
- Focus on behavior and performance rather than stereotypes
Key Takeaways
- Improving communication in a multi-generational workforce can increase profit, productivity, and employee satisfaction.
- A foundation of communication strategies between generations encourages individuals to understand different perspectives and reject stereotypes.
- Building connections across generations starts with embracing different life experiences and focusing on behavior and performance.
- Personalizing communication helps overcome the challenges that arise between different generations.
Frequently Asked Questions
What does this course cover?
This module explores how to improve communication in a multi-generational workforce to increase profit, productivity, and employee satisfaction, including focusing on behavior and performance, embracing life experiences, and addressing communication challenges across generations.
What skills will I gain from this course?
You will learn to understand the importance of generational diversity, recognize and embrace different life experiences, overcome communication challenges, and personalize communication between generations.
How does this course help workplace performance?
It demonstrates how a foundation of communication strategies between generations can encourage individuals to understand different perspectives, reject stereotypes, and build connections, helping increase profit, productivity, and employee satisfaction.
What topics are included in the lessons?
The lessons cover Focusing on Behavior and Performance, Embracing Life Experiences, and Communication Challenges Across Generations.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
