Course Description
Active listening skills are important to all our relationships, but there are many benefits of active listening in the workplace. To be a good boss, employee, or co-worker, we need active listening skills to comprehend and empathize with others. Most people are not very good listeners. In this course, you’ll learn the definition of active listening and the importance of active listening. We’ll review active listening examples so you can learn how to analyze and summarize what you’ve heard. Finally, you’ll learn how to be an effective communicator with key active listening techniques as you review active listening examples.
“Did you hear me?” “What did you say?” We say and hear these phrases every day. They are a clue that effective communication is not occurring. One way to improve communication is through active listening. When management implements active listening training and the skill is used consistently, the company sees the benefits of active listening in the workplace right away. In this course, you’ll learn why active listening is important, and tips to becoming a better listener. This course will teach three important skills required for active listening and three categories of questions you can use to ensure comprehension.
What You'll Learn
- Distinguish between listening and active listening
- Apply the three skills required for effective active listening
- Use three categories of questions to ensure comprehension
- Paraphrase and repeat back appropriately to the speaker
- Analyze and summarize what a speaker has said
- Recognize why active listening is important to relationships
Key Takeaways
- Active listening skills help bosses, employees, and co-workers comprehend and empathize with others in the workplace.
- Effective active listening requires three specific skills and the use of three categories of questions to ensure comprehension.
- Active listening helps a person stay alert and retain what is being said.
- When management implements active listening training and the skill is used consistently, the company sees the benefits in the workplace right away.
- Repeating back effectively and appropriately to the speaker is part of being an effective communicator.
Frequently Asked Questions
Who is this Active Listening course for?
It is for anyone who wants to be a better boss, employee, or co-worker, since active listening skills help us comprehend and empathize with others in the workplace.
What will this course teach me?
You will learn the definition and importance of active listening, the three skills required for active listening, three categories of questions to ensure comprehension, and how to analyze, summarize, and repeat back what you have heard.
What topics or lessons does the course cover?
The course includes lessons on Introduction, Questioning, Paraphrasing, Summarizing, and Conclusion.
What skills will I gain from this course?
You will build skills in active listening, interviewing, listening, communicative approaches, reflective listening, and social listening.
Why is active listening important?
Most people are not very good listeners, and active listening improves communication so that you can stay alert, retain what is being said, and empathize with others in your relationships and at work.
