KnowledgeCity

Common Communication Challenges

Learn about the common ways communication can fall short and how you can prevent it from happening.
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Course: On-Demand
Beginner  Provider Monique Daigneault  7 Lessons ·  14m  in Arabic, German, English, Spanish, French, Portuguese, Chinese Simplified 

Course Description

If you've ever given a presentation, you know how many things can go wrong, from nerves to noisy audience members. This course on "Common Communication Challenges" can help you better prepare for your presentation, and how to handle the unexpected. Learn how to better control your anxiety before and during your presentation, and what to do if you make any mistakes on stage. Gain tips on how to manage tech issues and troubleshooting, and learn how to handle difficult audiences. Presentations are already nerve-wracking enough. This course can give you the confidence to be ready for the big day.

How can you gain audience trust and enhance your credibility? What do you do if your computer crashes or PowerPoint won't load? How do you handle audience members chatting or asking questions out of turn? This course will help you prepare for all the things that could go wrong during a presentation so that you don't feel ill-prepared going in, or caught off guard in the moment. Being able to confidently and easily approach and deliver presentations is a skill that can differentiate you in the workplace. And by learning how not to be thrown off by problems that may arise, you can more clearly deliver your message to your audience.

Learning Objectives:

  • Gain effective presentation techniques
  • Learn how to better prepare for presentations
  • Learn how to manage your anxiety and nerves before and during a presentation
  • Gain tips for engaging with your audience
  • Learn how to stay cool during unexpected events during a presentation
  • Find out what to do if you have an unruly audience
  • Discover how to troubleshoot tech issues before and during a presentation
  • Learn how to bridge cultural and language barriers

What You'll Learn

  • Apply effective presentation techniques to deliver your message more clearly
  • Prepare for presentations and manage anxiety and nerves before and during them
  • Engage your audience and gain their trust to enhance your credibility
  • Stay composed and recover when you make mistakes on stage
  • Troubleshoot equipment and tech issues before and during a presentation
  • Handle difficult or unruly audiences and bridge cultural and language barriers

Key Takeaways

  • Many things can go wrong during a presentation, from nerves to noisy audience members, and preparing for them reduces the feeling of being caught off guard.
  • Learning to control anxiety before and during a presentation helps you approach the big day with greater confidence.
  • Knowing how to manage tech issues such as a crashed computer or PowerPoint failing to load keeps a presentation on track.
  • Handling difficult audiences, including members chatting or asking questions out of turn, helps you maintain control of the room.
  • Being able to confidently deliver presentations and not be thrown off by problems is a skill that can differentiate you in the workplace.

Frequently Asked Questions

What does this course cover?

This course covers common communication challenges in presentations, including managing anxiety and nerves, handling mistakes on stage, troubleshooting equipment failures, dealing with difficult audiences, and bridging cultural differences and language barriers.

Who is this course for?

It is for anyone who gives presentations and wants to better prepare for them and handle the unexpected, so they don't feel ill-prepared going in or caught off guard in the moment.

What skills will I gain?

You will gain effective presentation techniques, tips for engaging with your audience and gaining their trust, the ability to stay cool during unexpected events, and methods for troubleshooting tech issues and handling unruly audiences.

What topics are included in the lessons?

The lessons cover an Introduction, Anxiety, Mistakes, Equipment Failures, Difficult Audiences, Cultural Differences and Language Barriers, and a Conclusion.

What does the course help you do if something goes wrong during a presentation?

It helps you control anxiety, recover from mistakes on stage, manage tech issues such as a computer crashing or PowerPoint not loading, and handle audience members who chat or ask questions out of turn.

Professional Certifications and Continuing Education Units (CEUs)

Project Management Institute (PMI®)

Professional Development Units (PDUs): 0.25

Certification Program Categories:
Ways of WorkingPower SkillsBusiness Acumen

KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.