Course Description
Everyone has a different style of communicating, but not all styles are beneficial for fostering positive relationships in the workplace and getting things done. In this "Communication Behavior Types" course, you'll learn the four different types of communication — aggressive, submissive, compliant/indifferent, and assertive — and how to recognize each at work. You'll learn how to properly manage those with more challenging communication styles, and how to draw out and train healthy communication skills in your team. The effective communication techniques learned here can help you create a more productive and enjoyable workplace.
Different types of communication exist in every workplace, but you're setting your team up for failure if you don't know how to respond to and manage each type. This course will help you learn how to identify the four communication behavior types. Some of those types may be a challenge to your leadership and workplace dynamics, including the impact of aggressive communication. This course will provide you with techniques to draw out interest and involvement from your team, and how to help them become better communicators. You'll also learn the characteristics of a great communication type, which involves being actively engaged, having empathy in discussions, and seeking win-win solutions. You can apply the insights you'll learn in this course towards strengthening your team and their communication today.
Learning Objectives:
- Identify the four communication behavior types and how they affect the workplace
- Learn how to recognize the aggressive behavior communication type
- Gain techniques for dealing with aggressive communication styles
- Learn how to recognize and encourage the submissive behavior communication type
- Learn how to recognize and coach the compliant/indifferent communication behavior type
- Learn how to recognize the assertive communication behavior type and its positive attributes
- Discover the importance of assertive communication and how to coach others in it
What You'll Learn
- Identify the four communication behavior types (aggressive, submissive, compliant/indifferent, and assertive) and how they affect the workplace
- Recognize the aggressive behavior communication type and apply techniques for dealing with aggressive communication styles
- Recognize and encourage the submissive behavior communication type
- Recognize and coach the compliant/indifferent communication behavior type
- Recognize the assertive communication behavior type and its positive attributes
- Coach others in assertive communication to draw out interest and involvement from your team
Key Takeaways
- There are four types of communication in the workplace: aggressive, submissive, compliant/indifferent, and assertive.
- Not all communication styles are beneficial for fostering positive relationships and getting things done at work.
- A great communication type involves being actively engaged, having empathy in discussions, and seeking win-win solutions.
- Knowing how to respond to and manage each communication type helps create a more productive and enjoyable workplace.
- Leaders can draw out interest and involvement from their team and help them become better communicators.
Frequently Asked Questions
What will I learn in the Communication Behavior Types course?
You'll learn the four different types of communication — aggressive, submissive, compliant/indifferent, and assertive — how to recognize each at work, how to manage those with more challenging communication styles, and how to draw out and train healthy communication skills in your team.
Who is this course for?
This course is geared toward leaders and managers who want to identify communication behavior types, respond to and manage each type, and help their team members become better communicators.
What are the four communication behavior types covered?
The course covers the aggressive, submissive, compliant/indifferent, and assertive communication behavior types.
What lessons does the course include?
The course includes an Introduction, Aggressive Behavior Type, Submissive Behavior Type, Compliant/Indifferent Behavior Type, Assertive Behavior Type, and a Conclusion.
What makes a great communication type according to this course?
A great communication type involves being actively engaged, having empathy in discussions, and seeking win-win solutions.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
