KnowledgeCity

Business Administration, Leadership, and Management

Learn the roles and responsibilities of managers
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Course: On-Demand
Intermediate  Provider Joseph Raynus  7 Lessons ·  25m  in German, English, Spanish, French, Portuguese, Chinese Simplified 

Certifying Organizations

What You'll Learn

  • List the responsibilities of managers, including administration and leadership
  • Describe how managers can collaborate with human resources to build a strong workforce
  • Apply corporate social responsibility across social, economic, and environmental factors
  • Identify goals and action plans for diversity, equity, and inclusion initiatives
  • Develop successful organizational policies
  • Use critical thinking, strategy, and planning to problem-solve more effectively

Key Takeaways

  • Managers must balance multiple roles and responsibilities, including administration and leadership.
  • Decision-making is a key part of management and involves planning, critical thinking, and problem-solving.
  • Building a diverse, inclusive, and ethical work environment is vital for driving employee creativity and innovation.
  • Corporate social responsibility helps create an ethical and sustainable organization by considering social, economic, and environmental factors.
  • Creating goals and an action plan supports building a diverse and inclusive workplace.

Frequently Asked Questions

Who is this course for?

This course is designed for managers, who must balance multiple roles and responsibilities including administration and leadership, and who are responsible for building a diverse, inclusive, and ethical work environment.

What topics does this course cover?

The course covers administration and leadership for managers; human resources and human resource management; ethics, sustainability, and corporate social responsibility; diversity, equity, and inclusion; and critical problem-solving, strategy, and planning.

What skills will I gain from this course?

You will learn how to develop successful organizational policies, collaborate with human resources to build a strong workforce, apply corporate social responsibility, and identify goals and action plans for diversity, equity, and inclusion initiatives.

What will I be able to do by the end of the course?

By the end of the course, you will be able to better lead and inspire your team to be successful.

How is the course structured?

The course includes an introduction, lessons on administration and leadership, human resources, ethics and corporate social responsibility, diversity, equity, and inclusion, and critical problem-solving, followed by a Test Your Knowledge section.

Professional Certifications and Continuing Education Units (CEUs)

Project Management Institute (PMI®)

Professional Development Units (PDUs): 0.5

Certification Program Categories:
Ways of WorkingPower SkillsBusiness Acumen

KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.

Society for Human Resource Management (SHRM®)

Professional Development Credits (PDCs): 0.5

Certification Program Categories:
Leadership & NavigationBusiness AcumenConsultationGlobal MindsetEthical PracticeRelationship ManagementAnalytical AptitudeCommunicationDiversity, Equity & Inclusion

KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).