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如何给予有效反馈

Empower employee growth through effective feedback
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课程:按需
中级  提供者 Laurie Genevish  5 课时 ·  13m  语言:阿拉伯语, 德语, 英语, 西班牙语, 法语, 葡萄牙语, 简体中文 

课程描述

Feedback is critical to a company’s success. It provides employees with clear expectations and goals to demonstrate how their work aligns with the organization's overall objectives. Feedback also allows employees to see the impact of their work, which can increase motivation and engagement. Giving feedback also lets employees clearly understand their strengths and areas of improvement, enabling them to make necessary adjustments and grow in their careers. It helps to build a culture of open communication, where employees feel comfortable giving and receiving feedback and feel their contributions are valued. Additionally, regular feedback can help you identify and address issues before they escalate, leading to a more effective and efficient organization.

In these lessons on Giving Effective Feedback, you will learn techniques for providing constructive feedback to your employees. You’ll learn how you can create a culture of feedback through applying the “five Cs of communication,” as well as what models you can utilize to give your employees feedback. The final lesson will talk about what you can do to confront and correct undesirable behavior.

您将学到的内容

  • 阐述提供反馈时所用的"五个 C"
  • 运用适合所需目标的不同反馈模型
  • 识别提供日常定期反馈的方法
  • 规划如何正面应对和处理不良行为
  • 营造重视反馈的开放式沟通文化

关键要点

  • 反馈为员工提供明确的期望和目标,并展示其工作如何与组织整体目标保持一致。
  • 定期反馈帮助员工了解自身优势和改进空间,从而在职业生涯中做出调整并不断成长。
  • 运用"沟通的五个 C"有助于建立开放的反馈文化,让员工在给予和接受反馈时感到自在。
  • 定期反馈有助于在问题升级之前加以识别和处理,从而打造更有效、更高效的组织。
  • 本课程涵盖可供使用的反馈模型,以及如何正面应对和纠正不良行为。

常见问题

本课程我将学到什么?

您将学习向员工提供建设性反馈的技巧、如何通过运用"沟通的五个 C"建立反馈文化、可使用哪些反馈模型,以及如何正面应对和纠正不良行为。

本课程面向哪些人群?

本课程面向需要向员工提供反馈、希望给予建设性反馈并建立开放沟通文化的人士。

各课时涵盖哪些主题?

课时包括:简介、建立反馈文化、反馈模型与日常反馈、应对不良行为,以及知识测验。

本课程是否涵盖处理绩效不佳或不当行为的内容?

是的。最后一课"应对不良行为"涵盖如何正面应对和纠正不良行为。

专业认证和继续教育单位 (CEUs)

Society for Human Resource Management (SHRM®)

Professional Development Credits (PDCs): 0.25

认证项目类别:
Leadership & NavigationBusiness AcumenConsultationGlobal MindsetEthical PracticeRelationship ManagementAnalytical AptitudeCommunicationDiversity, Equity & Inclusion

诺乐知习题经SHRM审批成为再认证一般提供商,提供SHRM-CP或SHRM-SCP专业发展学分(PDC)。通过参与经SHRM审批的课程,诺乐知习题可以为与SHRM应用技能和知识体系™(SHRM BASK™)相关的人力资源知识和能力项目授予SHRM专业发展学分(PDC)。