Course Description
Feedback is critical to a company’s success. It provides employees with clear expectations and goals to demonstrate how their work aligns with the organization's overall objectives. Feedback also allows employees to see the impact of their work, which can increase motivation and engagement. Giving feedback also lets employees clearly understand their strengths and areas of improvement, enabling them to make necessary adjustments and grow in their careers. It helps to build a culture of open communication, where employees feel comfortable giving and receiving feedback and feel their contributions are valued. Additionally, regular feedback can help you identify and address issues before they escalate, leading to a more effective and efficient organization.
In these lessons on Giving Effective Feedback, you will learn techniques for providing constructive feedback to your employees. You’ll learn how you can create a culture of feedback through applying the “five Cs of communication,” as well as what models you can utilize to give your employees feedback. The final lesson will talk about what you can do to confront and correct undesirable behavior.
What You'll Learn
- Articulate the "five Cs" used in giving feedback
- Apply different feedback models appropriate to what you want to achieve
- Identify ways to provide regular, everyday feedback
- Plan how to confront and address undesirable behavior
- Create a culture of open communication where feedback is valued
Key Takeaways
- Feedback gives employees clear expectations and goals and shows how their work aligns with the organization's overall objectives.
- Regular feedback helps employees understand their strengths and areas of improvement so they can adjust and grow in their careers.
- Applying the "five Cs of communication" helps build a culture of open feedback where employees feel comfortable giving and receiving it.
- Regular feedback can help identify and address issues before they escalate, leading to a more effective and efficient organization.
- The course covers feedback models you can use and what to do to confront and correct undesirable behavior.
Frequently Asked Questions
What will I learn in this course?
You will learn techniques for providing constructive feedback to employees, how to create a culture of feedback by applying the "five Cs of communication," what feedback models you can use, and what to do to confront and correct undesirable behavior.
Who is this course for?
It is aimed at those who give feedback to their employees and want to provide constructive feedback and build a culture of open communication.
What topics do the lessons cover?
The lessons include an Introduction, Creating a Culture of Feedback, Feedback Models and Everyday Feedback, Confronting Undesirable Behavior, and a Test Your Knowledge assessment.
Does the course cover handling poor performance or bad behavior?
Yes. The final lesson, Confronting Undesirable Behavior, covers what you can do to confront and correct undesirable behavior.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 0.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
