Certifying Organizations
Course Description
This course discusses how to recognize and assess difficult employees, focusing on understanding how such employees can affect both the organization as a whole and other individual employees by their actions. These lessons outline how to identify certain personality types and discuss what managers can do to defuse situations involving particular employee personality traits before they become problematic and require disciplinary action. The course will examine the different types of undesirable employee behavior and look at how these behaviors can adversely influence the workplace environment, team and individual performance.
Learning Objectives
- Recognize the types of undesirable employee behavior
- Assess and defuse problematic workplace behavior
- Correct poor behavior before it impacts the team
What You'll Learn
- Recognize the types of undesirable employee behavior
- Identify particular personality types among problem employees
- Assess and defuse problematic workplace behavior before it requires disciplinary action
- Correct poor behavior before it impacts the team
- Examine how undesirable behaviors adversely influence the workplace environment and performance
Key Takeaways
- Difficult employees can affect both the organization as a whole and other individual employees through their actions.
- Recognizing certain personality types lets managers defuse situations before they become problematic and require disciplinary action.
- Different types of undesirable employee behavior can adversely influence the workplace environment, team performance, and individual performance.
- Correcting poor behavior early can prevent it from impacting the team.
Frequently Asked Questions
Who is this course for?
It is aimed at managers, as it discusses what managers can do to recognize, assess, and defuse situations involving difficult employees before they require disciplinary action.
What does this course cover?
It covers how to recognize and assess difficult employees, identify certain personality types, examine the different types of undesirable employee behavior, and understand how these behaviors affect the organization, team, and individual performance.
What will I be able to do after taking this course?
You will be able to recognize the types of undesirable employee behavior, assess and defuse problematic workplace behavior, and correct poor behavior before it impacts the team.
What lessons are included?
The course includes two lessons: "What's Considered Being a Problem Employee?" and "From Performance to Personality—Types of Undesirable Behavior."
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 0.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
