Certifying Organizations
Course Description
This course discusses the analysis and preparation necessary to approach and resolve difficult workplace situations effectively. These lessons examine different ways that improvement can be achieved, make targeted recommendations for coaching, and outline how managers should prepare for potential emotional reactions from employees who are the focus of conflict intervention and coaching resolutions. The course also explores ways managers can gain greater perspective on a given situation or employee issue through self-examination, and develop strategies for situational or individual improvement. Managers will also learn to identify what they want to achieve in each scenario through the resolution process.
Learning Objectives
- Analyze reasons for situational or individual conflict
- Develop and apply paths to improvement
- Determine goals for intervention and coaching processes
What You'll Learn
- Analyze the reasons behind situational or individual workplace conflict
- Develop and apply targeted paths to improvement for employees
- Determine clear goals for intervention and coaching processes
- Gain greater perspective on a situation or employee issue through self-examination
- Prepare for potential emotional reactions from employees during conflict intervention
- Identify what you want to achieve in each scenario through the resolution process
Key Takeaways
- Resolving difficult workplace situations effectively requires careful analysis and preparation before approaching the employee.
- Improvement can be achieved in different ways, and coaching recommendations should be targeted to the situation.
- Managers can gain greater perspective on an employee issue through self-examination.
- Managers should be ready for potential emotional reactions from employees who are the focus of conflict intervention and coaching.
- Defining what you want to achieve in each scenario guides the resolution process.
Frequently Asked Questions
Who is this course for?
This course is designed for managers who need to approach and resolve difficult workplace situations through conflict intervention and coaching.
What does this course cover?
It covers the analysis and preparation needed to resolve difficult workplace situations, different ways improvement can be achieved, targeted coaching recommendations, how to prepare for employees' emotional reactions, gaining perspective through self-examination, and determining goals for intervention and coaching.
What will I be able to do after taking this course?
You will be able to analyze reasons for situational or individual conflict, develop and apply paths to improvement, and determine goals for intervention and coaching processes.
What lessons are included?
The course includes four lessons: Gain Perspective through Self-Examination, Analyze Ways Improvement is Possible, Know What You Want to Achieve, and Be Ready for Emotional Reactions.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 0.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
