Certifying Organizations
Course Description
Leaders need to be able to solve a wide range of problems. That’s no secret. But what might be a bit of a mystery are the strategies that go into solving problems effectively. In this Problem Solving for Leaders training, you’ll learn how to communicate your decisions with tact, encourage your team to communicate openly and be more decisive, as well. By the end, you’ll be able to identify the unique characteristics of problems, then use critical thinking to come up with positive outcomes.
Effective problem solving is a vital skill required of all good leaders. You need to be able to outline your vision and goals and get your team members on the same page to move together to achieve success. But good team leaders also must be able to guide their team toward conflict resolution through clear, effective communication. It is miscommunication that often leads to disagreements, and clear communication is the key component to avoiding and/or resolving such conflicts.
This Problem Solving for Leaders online course is therefore a course in effective communication. You’ll learn how to properly communicate with your team, and the skills required to identify problems and address conflicts in the workplace. Soon, even the most difficult conflicts will become easy to resolve.
Learning Objectives:
- How to define a problem
- Communication strategies
- Steps you can use to analyze a problem
- Effectively using critical thinking strategies
- How to find a sustainable solution
Skills You Will Learn
- Creative Problem Solving
- Problem Solving
- Conflict Management
- Conflict Resolution
- Employee Conflict Resolution
- Problem Management
What You'll Learn
- Define a problem and identify its unique characteristics, origin, perceptions, and severity
- Apply communication strategies including active listening, persuasive writing and speaking, and understanding your audience
- Analyze problems using clear steps while overcoming barriers and illogical reasoning
- Use critical thinking strategies to detect bias, identify setbacks, and make ethical decisions
- Find sustainable solutions through quality control, process improvement, and obtaining feedback
- Handle conflict as a problem and plan for disaster, crisis recovery, and contingencies
Key Takeaways
- Effective problem solving is a vital skill required of all good leaders.
- This course is fundamentally a course in effective communication, since miscommunication often leads to disagreements and clear communication is the key to avoiding or resolving conflicts.
- Leaders learn to communicate decisions with tact, encourage open team communication, and become more decisive.
- Using critical thinking, leaders can identify the unique characteristics of problems and arrive at positive outcomes.
- Leaders learn to outline their vision and goals and align team members to move together toward success and conflict resolution.
Frequently Asked Questions
Who is this course for?
This course is for leaders who need to be able to solve a wide range of problems and guide their teams toward conflict resolution through clear, effective communication.
What will I learn in Problem Solving for Leaders?
You will learn how to define a problem, communication strategies, steps to analyze a problem, how to effectively use critical thinking strategies, and how to find a sustainable solution.
Does this course cover communication skills?
Yes. The course is described as a course in effective communication and covers active listening, persuasive writing and speaking, and understanding your audience, so you can properly communicate with your team and address conflicts in the workplace.
What skills will I gain from this course?
You will build skills in creative problem solving, problem solving, conflict management, conflict resolution, employee conflict resolution, and problem management.
How does the course help with conflict?
It teaches you to identify problems and address conflicts in the workplace, including when conflict itself is the problem, so that even the most difficult conflicts become easier to resolve.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 0.75
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
